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In-House Training

Besides the physical health benefits, it is about showing care and compassion
in a way that makes people feel seen, heard and special.


C. Diaz, Senior Sister Conquest Hospital

Practical skills for connection, wellbeing and compassionate care

A dedicated training day tailored specifically to your organisation, giving your team practical skills to bring more connection, wellbeing and joy to the people they support. 

Leading organisations recognise that wellbeing goes beyond policies and initiatives. It needs to be reflected in the everyday experiences of the people they support, work alongside and care for. Our In-House Training Day helps turn that commitment into something tangible, giving teams new ways to create moments of calm, connection and care when they matter most. 

Through a combination of neuroscience-informed wellbeing tools, listening skills and therapeutic hand massage, participants gain practical approaches they can use immediately, both within their workplace and in everyday life.

Who is it for?

The training is designed for people who support the wellbeing of others, including:

  • Healthcare professionals and care staff
  • Mental Health First Aiders
  • Wellbeing Champions
  • Community and support teams
  • Anyone interested in bringing more connection, wellbeing and joy to their clients, colleagues or service users

What the Training Offers

Practical Hand Massage Training

Learn a simple 20-minute therapeutic hand massage that participants can take back into their workplace and use to offer another form of support, connection and care.

Connection & Emotional Resilience

Explore practical life skills and neuroscience-informed approaches that can support calm, emotional regulation, self-awareness and resilience during high-stress moments.

A More Compassionate Culture

Give your team another way to connect with the people they support, while creating opportunities for greater empathy, care and human connection within your organisation.

Ongoing Support & Community

Everyone who completes the training becomes an A Touch of Gentleness Ambassador, with ongoing support to bring the approach into their workplace and everyday interactions.

By taking part, your organisation also becomes part of our wider Ambassador community, connecting with others who share a commitment to bringing more gentleness, connection and wellbeing into the lives of those they support. Ambassadors also have the opportunity to join our voluntary outreach and community work.

What the Day Covers

The training combines practical skills, reflection and experiential learning across four key areas:

The Energy of Gentleness

Gentleness is not softness, it is strength wrapped in peace. Explore how gentleness can support emotional safety, reduce reactivity and help create calmer interactions, for yourself and those around you.

Listening with Presence

Develop listening skills that allow you to offer support without judgement. Learn how to identify when to hold space, when to signpost and how presence can deepen trust and connection.

The Power of Positive Touch

Delve into the emotional and physiological benefits of caring touch and learn how to offer a simple 20-minute therapeutic hand massage. As well as support overall wellbeing, it has proven to reduce anxiety, support sleep, relieve pain and tension, and enhance wellbeing

Safeguarding & Reflective Practice

Explore safeguarding awareness, reflective practice and practical guidance for introducing therapeutic touch and compassionate connection safely within your organisation.

What You’ll Take Away

Practical skills
A therapeutic hand massage and practical tools that can enhance connection and feelings of safety.
Greater resilience
Neuroscience-informed approaches to support emotional regulation and self-regulation.
Calm in high-stress moments
Simple techniques that can help support calm, connection and wellbeing.
A more compassionate culture
Practical ways to bring greater empathy and connection into your workplace.

Proven in Practice

We have delivered this training to staff across diverse settings, including NHS hospitals, Great Ormond Street Hospital, Children’s Hospices, Care Homes, Recovery Hubs and Community Support Teams.

By offering another form of support that doesn’t necessarily require words, the training can be particularly valuable for people working in high-pressure or emotionally demanding environments.

Participants have reported improvements in:

  • Stress and anxiety management
  • Sleep and relaxation
  • Emotional regulation and connection
  • Pain relief and improved circulation, particularly in the hands
  • Overall wellbeing
  • Team cohesion and work satisfaction

“The ambassador training day has brought so much more cohesion and meaningful connection to our staff... we listen with increased gentle presence as we offer the hand massages to our patients and to members of the staff who benefit enormously from the relaxation and ‘reset’ which this soothing connection offers. With this enhanced ability to provide evidence-based, holistic care that significantly improves patient and staff experiences and outcomes in the work in the ITU has become an ever more enjoyable place to be. We are proud to partner with A Touch of Gentleness.”

Senior Staff Member, Conquest Hospital

Read the full Conquest Hospital ICU case study

A Touch of Gentleness Badge

Part of Something Bigger

When you partner with us, you become part of something bigger.

Everyone who completes our In-House Training becomes an A Touch of Gentleness Ambassador, taking their skills back into their organisation and helping to create more opportunities for connection, calm and compassionate care.

Ambassadors can also choose to join our voluntary outreach and community work, sharing the gift of gentleness with people and communities who may benefit from it most.

To date, we’ve partnered with over 70 organisations, charities and communities, including care homes, prisons, refugee communities and people experiencing homelessness. We’ve also attended hundreds of local events.

Although we never want cost to be a barrier, income from our In-House Training and other fundraising events, workshops and training helps make our free volunteer training and community service possible.

Bring the Training to Your Organisation

Fees tailored to your organisation  |  Suggested maximum: 12 people

We can tailor the training day to suit your organisation, team and setting. This programme can be delivered in-house for teams or offered as an open-access training for anyone interested within your organisation.
 

Get in Touch to Discuss Training

A Touch of Gentleness in Practice

A Touch of Gentleness training with healthcare professionals
A Touch of Gentleness training session
A Touch of Gentleness Ambassador training
A Touch of Gentleness training and hand massage

Looking for a Different Way to Engage Your Team?

We also offer talks for organisations looking to explore the principles of gentleness, connection and compassionate care with a wider audience. Tailored to your event, team or organisation, they offer an engaging introduction to the A Touch of Gentleness approach and a chance to start the conversation.

Find Out More

For more information about volunteering with us or requesting our service 

Contact Us

We are a not- for- profit community interest company
Company Number: 13649433

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NB. A Touch of Gentleness does not visit individual homes and always works in visiblity of others.

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Gentleness Day
19th Jan 2026